it recruitment

Do you struggle to find good IT employees for your small business?

When it comes to recruiting for IT positions, it’s easy to get caught up in the technical skills required for the job. Unfortunately, overlooking the importance of soft skills can lead to costly hiring mistakes and a less productive team.

In this article, we’ll explore everything you need to know about why soft skills matter in IT recruitment. Keep reading to learn more.

What are Soft Skills?

Let’s start by asking the question “what are soft skills?” These are personal attributes, traits, and habits that determine how well an individual can work and interact with others in a professional setting.

The easiest way to understand soft skills vs hard skills is that soft skills are often referred to as “people skills.”

Examples of Soft Skills in Business

There are a number of soft skills that can be beneficial to your career in the IT industry. The best soft skills include:

Communication Skills

Effective communication is one of the most important soft skills at work. It involves the ability to articulate ideas clearly and persuasively. You must also be an active listener and understand and respond to the needs of others.

Good communication skills also include the ability to communicate in a way that is professional and tactful.

Problem-Solving Abilities

IT industry professionals are often required to solve complex problems. This requires critical thinking and analysis.

The ability to identify problems, analyze data, and develop creative solutions is a critical soft skill in any business setting. This also requires balancing soft skills vs hard skills.


Collaboration is key to success in many business settings. This means you need to have the ability to work effectively with others. Teamwork involves the ability to communicate in an effective way.

This includes being an active listener. It also requires contributing to group discussions and then offering support and encouragement to team members.


The business environment is constantly changing. Thus the ability to adapt quickly and effectively and make the most of soft skills at work. Adaptability involves the ability to learn new skills and technologies.

You must also be able to work in an effective way in new and changing environments and adjust to changing priorities and demands.


Leadership is a critical soft skill in many business settings. This is particularly true in management roles. Effective leadership involves the ability to motivate and inspire team members. It also includes delegating tasks and leading by example.

Why Do Soft Skills Matter in IT Recruitment?

When recruiting for IT positions, it’s easy to focus on technical skills over soft skills. And yet, is that soft skills can be every bit as important in determining a candidate’s success on the job.


Effective communication is crucial in any business setting, but it’s especially important in IT. IT professionals often need to communicate complex technical concepts to non-technical stakeholders. This is essential for ensuring that everyone is on the same page.

Candidates who have strong communication skills are better able to collaborate with others. They can also explain technical issues to non-technical team members. This helps to resolve conflicts that may arise in the workplace.


IT professionals spend a lot of time-solving complex technical problems. But the ability to solve problems isn’t just about technical knowledge. It also requires creative thinking, analytical skills, and the ability to work under pressure.

Candidates who have strong problem-solving skills are better able to identify the root cause of an issue. They can also propose effective solutions and troubleshoot technical problems as they arise.


Strong teamwork skills enable candidates to communicate with team members. This is essential for collaborating on projects. It also contributes to a positive team dynamic.


The technology landscape is constantly evolving. This means that IT professionals need to be able to adapt to new tools, software, and hardware as they become available.

Candidates who have strong adaptability skills are better able to learn new technologies at a fast pace. They can then apply their skills in a variety of settings.


Here is another of the best soft skills. While not all IT positions need leadership skills, these skills can be useful in a variety of positions. This includes project management, team leadership, and C-level roles.

Those who have strong leadership skills are better at motivating and inspiring team members. They can also delegate tasks effectively and drive projects to successful completion.

How to Assess Soft Skills in IT Recruitment

Assessing soft skills can be challenging, but it’s important to do so in order to make the best hiring decisions. Here are some tips for assessing soft skills during the recruitment process:

Ask Behavioral Questions

Behavioral questions are designed to elicit specific examples of how a candidate has demonstrated a particular skill in the past.

For example, you might ask a candidate to describe a time when they had to solve a complex technical problem under pressure. This can help you assess the candidate’s problem-solving, adaptability, and communication skills.

Use Skills Assessments

Skills assessments are a great way to test a candidate’s technical skills. They can also be used to assess soft skills.

For example, you might ask a candidate to complete a group project or a team-building exercise. This can help you assess their teamwork and leadership skills.

Check References

Checking references is always important, but it’s especially important when assessing soft skills. Be sure to ask references about the candidate’s communication skills, problem-solving abilities, and teamwork experience.

Ask about specific examples of how the candidate has demonstrated these skills in the past and how they have contributed to the success of their team.

Conduct a Culture Fit Assessment

It’s important to ensure that a candidate will be a good fit for your company culture, as this can have a significant impact on their job satisfaction and productivity.

Be sure to assess the candidate’s values, personality, and work style to ensure that they will fit in with your team and company culture.

A Guide to Soft Skills in IT Recruitment

Finding the right person for the job can make all the difference in the world. That’s why it’s important to understand the value of soft skills when interviewing potential IT candidates.

Please contact us today to schedule an appointment with one of our IT recruitment specialists at Sourced in Christchurch, New Zealand.

Download this resource

  Message us