Join a kiwi owned SaaS company that is a market leader. A great role for a Level 2 engineer who enjoys is customer service oriented!

  • Long-established SaaS business with a strong client base in NZ and Australia
  • $65-75k; flexible work arrangements, and advancement opportunities.
  • Penrose, onsite. 10.30am to 7.00pm shift
Join a kiwi owned SaaS company that is a market leader.  A great role for a Level 2 engineer who enjoys is customer service oriented

Execute daily support tasks, resolve issues, and assist customers. Located in Penrose. Offers growth, dynamic culture, and competitive benefits and an opportunity to redefine excellence in customer support.

What our client can offer:
Our client, a well-established SaaS company, provides a stable yet growth-oriented environment. The culture emphasizes collaboration, innovation, and excellence in customer service. Employees benefit from competitive salaries, flexible work arrangements, and opportunities for professional development. Regular team-building activities foster a sense of community, while access to ongoing training ensures continuous personal growth. This workplace values diversity and inclusivity, encouraging all team members to contribute their unique skills and perspectives.

What you will do:
Manage support tickets, ensuring timely resolution of issues. Diagnose system problems reported by customers, whether through direct calls or application log monitoring. Handle configuration tweaks and collaborate with development teams. Provide exceptional customer service, assist in onboarding and training, and maintain accurate documentation. Troubleshoot software issues, manage data imports/exports, and ensure effective system usage.

As this role covers support for both NZ and Australian clients we are looking for someone who can start their workday at 10.30am and finish at 7.00pm

Skills and experience we are looking for:
Previous experience providing application support in a SaaS / software development environment is essential. 

Also required is a strong mix of the following:
  • Experience with Windows Server and preferably Linux OS
  • Basic Networking knowledge 
  • Experience using Support and ticketing software 
  • Understanding of APIs and testing
  • Regular expressions knowledge
  • Experience with desktop software installation
  • OCR software knowledge
  • Understanding of AI and machine learning preferable
  • Office 365, Azure Active Directory, and Gitlab proficiency
  • Debugging and troubleshooting SaaS software 
  • Device maintenance and IT support for internal staff
  • SaaS applications proficiency and No SQL Database understanding
  • Strong time management and customer service skills
  • Qualifications in Software Development, Computer Science, or ICT desirable 
  • Commitment to continuous learning and detail-oriented
Join this Penrose based SaaS company, offering a supportive and innovative environment with ample growth opportunities.   

What to do next:
  • Apply using the Apply button on this page
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About Sourced:
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