Help Desk Engineer (Level 2)

Support a national IT environment by resolving Level 2 issues, improving systems, and working with a collaborative technology team.

This is an opportunity to join a well-established New Zealand organisation that delivers critical services across the country. You will work in a supportive technology team where your input is valued and your technical skills will continue to grow. The role offers a mix of service desk, infrastructure, and project work, giving you variety across your week. You will have the chance to work with modern Microsoft technologies while supporting users across multiple locations. An on-call allowance, travel opportunities, and ongoing learning are included as part of the role.

You will provide Level 2 support by resolving technical issues that have been escalated from the Level 1 team. Day to day, you will troubleshoot hardware, software, Microsoft 365, network, and mobile device issues while maintaining high service standards. You will assist with workstation and device deployments, system maintenance, software updates, and user administration across Microsoft environments. You will document incidents, identify recurring problems, contribute to long-term solutions, and support infrastructure improvement projects. The role also includes occasional site visits, user training, participation in an on-call roster, and close collaboration with wider IT teams. 

Skills and experience we are looking for:

• At least 3 years' experience in IT support, including Level 1 or Level 2 support.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Microsoft 365, Exchange, Azure, Active Directory, Group Policy, and SharePoint.
• Good knowledge of Android device support.
• Understanding of network protocols, firewalls, and related technologies.
• Strong customer service and communication skills.
• A practical and methodical approach to problem solving.
• Ability to travel regularly throughout the Upper North Island with occasional travel to Christchurch.
• Willingness to participate in a rostered on-call schedule.
• Must be eligible to work in New Zealand.

What to do next:

• Apply using the Apply button on this page

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