Level 1/2 Service Desk
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- Enterprise environment with significant scope for growth
- Level 1-2 support with a technology/infrastructure focus
- Great team, solid processes, modern tools
What our client can offer:
This role will offer a large variety of work as it sits within a complex business environment made up of many and varied systems and technologies. On top of the challenging work, professional development is encouraged and supported by this company. This role sits within an organisation that is known for employing high calibre staff and has a very low turnover of staff. So if you want to work with colleagues who value each other's opinions, this could well be the place for you!
What would I be doing?
Reporting to the Infrastructure Manager you’ll be the first line of support for users, working in a close knit team, ensuring internal customers are getting the highest level of support. You will be working with a range of formal tools and processes and will have the support of Level 3 Engineers beyond you to ensure that all issues can be resolved in a timely fashion.
What you will do:
- Play a very key role in a large and diverse enterprise environment
- Receive, log/document and see through the completion requests for support from a range of internal users
- Resolve issues at first point of contact where possible, with customer service being your highest priority
- Working with Level 2 and 3 teams to ensure complex requests are resolved in a timely manner
- Outstanding communication skills
- Must have at least 1 year experience supporting technology and infrastructure
- The ability to work well in a corporate team environment
- Positive, results base focus
Additionally, we are only able to consider candidates currently residing in New Zealand with the ability to present in Christchurch for interview, and holding full working rights for at least the next 2 years.
What to do next:
- Apply using the Apply button on this page
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