Service Desk/Technical Support Specialist
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- Professional, process driven environment
- Mix of service desk and onsite technical support
- Enterprise setting with excellent scope to grow and develop
What our client can offer:
Our client hosts a complex, multi-disciplinary campus based in central Christchurch, with a specialist inhouse team providing a range of user, application and systems infrastructure support services. They are a young, professional and highly motivated team, with a strong focus on ensuring end users have a consistent user experience across a broad range of specialist technologies. Due to changes internally, they are looking to add to their team a Level 1 / 2 support specialist.
What you will do:
As the first responder to support requests coming in from the business (via a ticketing system) you will be well supported by Application and Infrastructure specialists, with a focus on triage and distribution of support tickets, and providing phone and in person tech support across the campus.
Being such a diverse environment, you will be hands on with a broad range of equipment including desktops, laptops, printers, interactive screens and user technology so there is a good element of Level 2 technical and user support in this role.
We are looking for somebody who will grow with the business, and work in well with the team. The role is 100% onsite and full time, with flexibility around start and finish times.
Skills and experience we are looking for:
Due to the nature of the environment there is a 1 in 4 week on-call cycle requirement with this role, which is compensated in addition to base salary.
This is a great role for someone who is strong with structure and process, and keen to engage with users across the business. As you will not just be behind the scenes, but working alongside users to resolve technical issues we are hoping to see:
- A minimum of 1-2 years experience in a commercial IT support setting
- A very strong attention to detail and accuracy
- Excellent interpersonal skills with a desire to be face to face with internal customers
- Team player, keen to support and grow with your team
What to do next:
- Apply using the Apply button on this page
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